The road signs tell you to visit dropoff.gatwickairport.com and I expected there to be some instruction or guidance which makes it explicit what you're paying for, how it all works, and whether you can expect to get stung just for driving through that lane, if you didn't drop anybody off. Taxis will be able toadd thedrop offchargeto thetaxi fareas many already do when picking passengers up from the short stay car parks. This tactic gained some online attention over the past week when TikTok user @_footluce posted a video detailing the hack which received more than 55,000 likes. Question is why they give access to general public?then they send you penalty notices while you are away on holidays. When to check-in; security restrictions; hand baggage rules, ParkingBook parking; change a booking; which car park? Soured our entire experience with a 60 charge through a couple of weeks later. Please note that normal charges apply in the car parks. Date of experience: 03 February 2023 I would have expected the charge and process to be fairly well displayed in the drop off zone. Click here to see frequently asked questions. Please note that our postcode accuracy on satellite navigation is variable, so always check the relevant road signs too. The drop off zones are conveniently located on the forecourt outside both North and South Terminals, just a short walk from check-in and departures. You must pay the terminal drop-off charge by midnight the day after you use the drop-off zones. You are not permitted to leave your vehicle unattended on the Drop-Off Terminal Forecourts. Airport. Free Cancellation No hidden booking fees Free 10 travel money offer. Non-payment will be enforced through Parking Charge Notices at 100, reduced to 60 if paid within 14 days. 2.4 The tariff is applicable 24 hours a day 365 days of the year. I have balance issues and she took particular attention with her driving and making sure I was safe on the cart whilst she retrieved the above until my daughter arrived. Especially after a disastrous experience at Berlin airport on the way out. All forums . There is a 5 minimum charge for using the drop-off zones. Terrible talking customers awful dealing with issues. Gatwick Airport Drop-Off Charges of 5.00 will start from 8 March 2021. Oct 28, 2022, 10:18 AM. 2.8 The fee is calculated by using ANPR (automated number plate recognition) technology that tracks your vehicle movements in the forecourt to determine the correct fee to charge. Details on the airport website. You can register anytime from three months before your flight up to the day before you travel, each time you fly. Very impressed! It should clearly state general public cannot park here this entire car park is for staff. It was introduced earlier this year. The North Terminal forecourt drop off area is on the lower level between the Sofitel and the multi-storey car park and is signposted from the approach roads. Login to Heathrow Rewards Login to Heathrow Parking Saved Flight Saved Flights No Saved Flights Language Select (English ) They provide you access to staff car parks. And they have built this lovely area with gates 1- 6 however when flying to Canada 2 years ago in the general waiting area were these very disgusting dirty ripped chairs (seating) they have replaced them with new fresh clean seats. Our Customer Services team will respond to all complaints as soon as possible, however if your complaint requires some form of investigation then we aim to offer a full response within 35 working days. If we do not, we are only responsible for direct loss or damage you suffer as a foreseeable result of our breach of our obligations or our negligence or the negligence of our employees. Any subsequent applications by the same Blue Badge Holder will be denied. Gatwick South Long stay car park is run by NCP. A man from Brighton who was fined after driving through Gatwick's Airport drop-off area has told the story of how he successfully appealed his unfair fine using ChatGPT artificial intelligence. Since the spring of last year charges have been introduced for vehicles using the drop-off zones at both the North Terminal and South Terminal. 1.4 We will not be liable to you for any special, indirect, or consequential loss, including but not limited to: any loss of profit, loss of enjoyment, loss of revenue, or loss of earnings. This includes our right to request and obtain the details of a vehicles registered keeper from the DVLA. Gatwick Airport - Drop Off. Assistance - Just wanted to say a huge thank you to Debbie from Assistance at Gatwick North Terminal who went over and above in locating not only my four wheeled walker off the carousel but also my and my daughter's suitcases following a flight from Malaga. We often link to other websites, but we can't be responsible for their content. Choose this option if you have already used the drop-off zone, Register your vehicle details and pay automatically after each visit, Register to receive a Blue Badge exemption to the drop-off charge. The next day, I drove to Luxembourg for work. 4.1 The forecourt is to be used solely for dropping off and picking up Gatwick ID Pass Holders to and from their place of work. I took a friend to help me with our luggage whilst I pushed his wheelchair. 3.6 The third party supplier that operates the drop off zone on our behalf will use CCTV in accordance with their own privacy notice. I wonder if this is a new system? Airport security is a farce. Not a great advert for UK. A driver who received a fine after driving through Gatwick Airport's drop-off area challenge it using ChatGPT artificial intelligence (AI). A number of comments were left under the video with a mixed reaction. Follow the signs for 'North Terminal long stay' or 'South Terminal long stay', depending on which terminal your passenger is flying from. 2.1 The parking tariff payable by you (as varied from time to time) is displayed on the tariff board signage at the drop off zone and on our website gatwickairport.com/dropoff. This area has been designed for quick pick-ups, so unattended vehicles aren't permitted. Residents eligible for the scheme can apply for their permit by providing the details below: Our operations partner, NCP, will review each application and, if approved, will be in contact to arrange for payment. Yes, you can create an AutoPay account where you can register your vehicle details and add a payment card which is automatically debited after each use of the drop off zone. Anyone can write a Trustpilot review. Hotel. 3.4 Free access is only granted to the vehicle registered under the Blue Badge scheme, for a single visit. I logged on added a password and gave my bank details as prompted but no mention of how much I was to pay - - it went through my bank security. It's poorly sign posted to begin with and for anyone who hasn't travelled for god knows how long, you don't find out about this drop off charge until you get to the drop off area. The signage at Gatwick Airport is so poor, you can never find your way out from either terminal, particularly for the pick up points for taxis. How do I pay? Hilton London Gatwick Airport. 2.2 All prices shown are in pounds sterling and include VAT at the rate that applies at the time. This post has been removed at the author's request. For pick up you are encouraged to use the short stay park parks. My husband was disabled. You can receive a Parking Charge Notice (PCN) if you're late or do not pay. Gatwick's drop off charges have been running slightly longer than Heathrow's. Similar to Heathrow, the drop off cost is 5 and the zones are located outside the airport terminals.. If you see areas designated as red routes, please be aware that you are not allowed to stop, unload, wait or park. Located close to the airport's North Terminal is a Shell garage located just a five-minute walk away from the airports entrance. Thanks for making my few hours torture.You need to look at Singapore airport to learn things. I never have this trouble at Heathrow and they have ANPR set up at four terminals so in conclusion NCP dont have a suitable system for autopay to work efficiently. To find out more about how your personal data use please visit https://www.gatwickairport.com/privacy-policy/. It was absolutely unnecessary, the special assistance room had several helpers who were willing to give me all the assistance I needed. Predictably frustrating time at passport control. Thanks, Lisa 1:12 AM - 26 Apr 2021 1 Like 1 reply 0 retweets 1 like I am disabled and have very poor balance and great difficulty walking. This can be reduced to 60 if the Notice is paid within 14 days from date of issue. We also ensure all reviews are published without moderation. Gatwick Airport operates a vehicle monitoring and enforcement operation. . Shocking display of more extortionate parking charges here by NCP at Gatwick airport. Please note that this option is charged at our standard Short Stay payment rate. Airport hotels: 0871 360 2427 Car parking - 0330 333 9268 or fill in our online feedback formDrop off Charges payment queries -customer.service@ncp.co.uk or 0345 050 7080 (option 1)To make automated drop off payment call 0330 174 4503Flights and holidaysbooked through this website only: 0800 298 9437 or +44 161 888 0831 from overseasGeneral information (recorded message): 0344 892 0322Live flight information: 0344 892 0322 Lost property: 01293 223 457 orwww.lostproperty.orgmyGatwick: myGatwick related feedbackfill in ouronline feedback formPark & Stay: 0871 360 2427Premium Passport Control and Premium Security sales and information: 0330 333 9268 or fill in ouronline feedback form, Air Traffic Control: ANS andwww.nats.co.ukAirline routes: www.caa.co.ukCustoms allowances: www.bia.homeoffice.gov.ukDept for Transport: www.dft.gov.ukImmigration: www.bia.homeoffice.gov.ukLanding slots: www.acl-uk.orgLost property: gatwick.lostproperty@excess-baggage.comResolving travel problems: www.caa.co.uk, Gatwick Express: www.gatwickexpress.comOther trains: www.nationalrail.co.ukNational Express: www.nationalexpress.com, Fill in our online feedback formTel:0330 333 9268Book parking now, or Tel:0330 174 4503 (automated payment line), Customer Services:Web:https://www.ncp.co.uk/help-centre/Tel:0345 050 7080 (option 4), Sign up for exclusive Gatwick offers, news and competitions, Take a look at some of the great prizes you could win, Ask our chatbot for any flight info or shopping and eating queries you may have. 4.7 If the Local Commuter wishes to change their registered vehicle details, they must apply via gatwickairport.com/dropoff. The rest of the airport is lovely and bright and clean, but these seats have had thier day. Disgusting Any vehicle seen contravening the Red Route restrictions will face an enforcement charge of 100 (reduced to 60 if paid within 14 days). Drop-Off areas are located right outside the terminal for the easiest and quickest way to drop-off passengers. This can be reduced to 60 if the Notice is paid within 14 days from date of issue. #324152. The only hotel connected to Gatwick Airport (South Terminal) by a covered walkway and just 30 minutes from central London. We recommend that you use the Short Stay car parks for picking up as this tends to take longer. Payments should be made after you exit the drop off zone in order for your vehicle to be recognised by the Automatic Number Plate Recognition systems and for the correct fee to be calculated for your drop-off session. Air Travel forums . Decided it needed a manager to watch the cctv one frame at a time to check my honesty. Awful queue at family passport control on arrival for the third time now. These Terms cannot be varied except in writing by our Company Secretary. Verification can help ensure real people write reviews about real companies. Hi All, be very careful. And only serve to put people off. 1.3 You use the drop off zone at your own risk. We know that there may be questions you have about Gatwick or your trip. I collected my daughter last Friday evening and she pointed out a sign regarding pay to drop off before the end of the next day. There are many ways to get in touch with us here at Gatwick Airport and our website has lots of information to help you too. Bloody joke!!!!!! We cannot and do not guarantee the safety or security of your vehicle and/or its contents. I fly from Gatwick every 2 weeks. If you've got a question or you would like to leave us some feedback then please compete our online form. For only 1-10 minutes quick drop off, with 1 for each additional minute up to 20 minutes. Starting from next year, Gatwick Airport will introduce a 5 charge for the drop-off zones. Our Customer Services team will respond to all complaints as soon as possible, however if your complaint requires some form of investigation then we aim to offer a full response within 35 working days. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. Add this: I am aware that Sara Roberts, Head of AOS at the BPA is already investigating a formal complaint about your sneaky little set up at Gatwick Airport, which breaches the BPA CoP regarding lack of grace periods, methods of payment if the unknown 5 and signage (if seen by a . Writing this whilst sitting on a plane that had 2.5 delay, so flew in at approx 1am uk time, 2am european and have been told an hours wait on plane, as no buses. 8.2 Permission to use the drop off zone is automatically withdrawn if you or your passengers or anyone else under your authority or control do any of the things prohibited in clause 8.1 above. Pure example of preying on people who funnily enough need to drop friends and family at the airport in order to use it. If you stay more than 10 minutes, you will pay a higher charge: 5 for 10 minutes 1 for each additional minute up to 20 minutes In the event of vehicle breakdown, you must immediately contact a member of our staff to ensure that your vehicle removal is organised without causing damage or danger to any other person or property in the drop off zone; 8.1.4 any service work, maintenance, cleaning or repairs to any vehicle; 8.1.5 undertake any business activity, at the drop off zone (with the exception of a business involving the dropping off of passengers at the drop off zone) including, but not limited to, in connection with selling, hiring or other disposal of the vehicle or any other services; 8.1.6 filling or emptying vehicle fuel tanks; 8.1.7 misusing, obstructing or damaging any facilities or other vehicles in the drop off zone, including but not limited to, dropping litter or fly-tipping waste on the drop off zone; 8.1.8 using unroadworthy or uninsured vehicles; 8.1.9 driving dangerously or too fast and in contravention of the directional signs and speed limits; 8.1.10 making unnecessary noise, including playing music in any way that annoys people in the vicinity; 8.1.11 filming or taking photographs of any vehicles, the drop off zone or other users of the drop off zone; 8.1.12 using the facilities of a camper van, including, but not limited to, the toilet, bathroom and kitchen; 8.1.13 doing or attempting to do anything which is a criminal offence or breach of the law. 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Charges apply in the car parks out more about how your personal data use please visit https: //www.gatwickairport.com/privacy-policy/ removed... And just 30 minutes from central London this option is charged at standard... Time to check my honesty postcode accuracy on satellite navigation is variable, so check! Https: //www.gatwickairport.com/privacy-policy/ we know that there may be questions you have about Gatwick or your.. At Berlin airport on the drop-off zones at both the North Terminal and South Terminal Luxembourg for.! By our Company Secretary obtain the details of a vehicles registered keeper the! Enforced through parking charge notices at 100, reduced to 60 if paid within 14 days from date of.... Are not permitted to leave us some feedback then please compete our online form the relevant road signs.! Ncp at Gatwick airport drop-off charges of 5.00 will start from 8 2021. 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