endobj If you give permission for us to check your address on our council tax database, you will not need to provide documented proof of address. If you receive Universal Credit, Employment Support Allowance, Job Seekers Allowance, Working Tax Credit, Child Tax Credit or Income Support please upload a copy of the letter confirming this. Merseytravel Centre when you bring your application. %&'()*456789:CDEFGHIJSTUVWXYZcdefghijstuvwxyz Make a note of the expiry date of your current bus pass so you know when to renew it. Using your disabled persons bus pass. Program Bul; Gnll Ol; Ba Yap; Savunarak Destek Ol; can i use my greater manchester bus pass in blackpool Programlar. If you prefer, you can let us know about a change in your name byemail toconcession@liverpoolcityregion-ca.gov.uk. You must be a permanent resident in the Merseyside area (in the local authority areas of Liverpool, Knowsley, Sefton, St Helens or Wirral). Receive 8 points or more under the 'Moving around' or 'Communicating . Merseytravel are also in charge of the bus stations and shelters across the borough. There may be a 10 charge for the replacement of a pass sent to an out of date address. Higher Rate Mobility Disability Living Allowance, War Pensioner Mobility Supplement (copy of Service Personnel Veteran Agency Award Letter or Armed Forces Independent Payment Letter.). For full details on how we manage your personal data please refer to our Privacy Notice. If you need further support planning a journey within Merseyside, you can call our Customer Service Contact Centre on 0151 330 1000, or you can visit a Merseytravel Centre in person for further support. If you require additional support with your MetroSmart card or purchases, you can use our online Get In Touch webform and complete the Ask Us a Question option. However, if you receive Universal Credit you will not have to pay the fee. I have lost my pass/it has been stolen. /Width 420 Please note - we cannot replace lost or stolen passes via email. Pass holders will also be unable to travel free on . . Your Disability (this section of the form must be completed) A. I am blind or partially sighted Applicant's Signature Date You can apply for a disabled persons travel pass under one of the qualifying categories below. If your Senior Pass has been stolen, report it to the police. We will hotlist thepass to prevent unauthorised use and then charge you to replace a lost or stolen pass. Alternatively, you can visit a Merseytravel Centre in person where you can make a payment using cash or card over the counter and, in most cases, have your pass issued immediately, or it will be despatched to you by post. Once you reach State Pension Age you will be given your English National Concessionary Travel Pass which also allows you to travel on local bus services anywhere in . If we approve your application, your pass will be sent in the post to the address we have on file. Before we can check this further for you, it is worth considering what time you purchased your smart ticket. I agree that you can share my personal information with that health-care professional for the purposes of assessment. If the chip in your pass is not working, we will not charge you for a replacement pass and a new one will be sent to you by post. You can also replace your lost or damaged bus pass by phoning us on 01634 333 333. If you made a card payment using a hand-held portable card reader in the presence of a Mersey Tunnels staff member, then a receipt should have been offered and provided to you at the end of your transaction. This is likely to be a minibus but, in some circumstances, it might be a taxi. If you apply online you should receive your replacement bus pass quicker. As part of the grant conditions, we are required to report how we have used the funds by completing a short survey issued by the DfT, details of which can be found in the document below. If you need further support or have any questions about the LCR Resident Discount Scheme, you can use our online Get In Touch webform and complete the Ask Us a Question option. /ColorSpace/DeviceRGB Each coupon is valid until January 31, 2023. You can keep the faulty pass, but you may need to pay for bus tickets while you wait for your new pass to arrive. We need proof of your name change if youve changed your name since your pass was last issued. If so, you may need to get these replaced so that the ANPR Camera can pick up your number plate correctly. Enter your postcode to: apply for a bus pass from your local council; check if you can get one sooner; Postcode lookup. Email: concession@merseytravel.gov.uk. If you are eligible for a National Travel Pass, and have applied at a Merseytravel Centre or by post, your pass will be processed separately and My pass does not scan on buses within Merseyside. Liverpool Lime Street is currently closed to the public due to a security threat. If you've already applied and you'd like to track your application or have a card and you'd like to update your details, please . Renew a bus pass. You can order a replacement online if you have already created an online account, or at a Bus Station Travel Centre. You must tell us if your pass does . Important: If you are submitting a PIP Award Letter or a DWP Award Letter to support your application you must provide ALL pages of your award letter showing the number of points awarded for each category and the length of your award. If you lose your Railpass or it has been stolen, please complete the form below with details of what has happened. Passes can be used from 9am Monday to Friday, and at all times at weekends and on bank holidays. If the pass is damaged, a replacement bus pass costs 10. There is no need to send your old pass - we only need proof of your new address. >> The easiest way to apply for Merseylink membership is online here. Write by: . You can call our Customer Service Contact Centre on 0151 330 1003, or you can speak to a member of the team at any of the Mersey Ferry terminals. If your information is older than 12 months or not relevant to the category which you have applied under the information will be returned and your application delayed. For more information contact Mersey Tunnels on, Safer Streets campaign to improve womens safety rolls out across Merseyside, Vital next step for bus reform in Liverpool City Region to be considered, Mayor joins passengers as Liverpool City Regions new trains hit the tracks, Liverpool City Regions new trains could be running from next week, Network Reviews, Consultations and Changes, Safety Advice for Drivers using the Mersey Tunnels, The Apprentice Travelcard for 19 24 year olds, Refunds, Returns, Compensation and Overcharging. There must be at least 6 months remaining on your award. is a dial-a-ride service for people who are unable to use regular public transport. Oh, and it can be used on the river ferries as well. Write your name and date of birth in CAPITAL LETTERS on the back of your photograph. We will not charge you for a replacement pass if you have changed your name. Telephone: 0151 330 1000 B. If you request your replacement pass online well phone you within 5 working days to take the 10 payment by debit or credit card. Applications for school travel support take 30 working days to process. good quality. Plan your cycle journey on the Cycle Streetswebsite. Your subscription could not be saved. If you are a member of the press or media and have a query, please send an email to communications@liverpoolcityregion-ca.gov.uk where a member of our Communications Team will contact you back directly. If you have any questions about the Local 60+ scheme or a query about your application, you can use our online Get In Touch webform and complete the Ask Us a Question option. They will make sure that your photograph matches and your pass is valid so you can travel. You can appeal within one month of the date of your decision outcome. If you continue to have problems, you can email a photograph of the front of your vehicle number plate toTollOperations@liverpoolcityregion-ca.gov.ukalong with an explanation detailing the issue that you are experiencing. Before using our Get in Touch option, make sure that you check out our frequently asked questions below - you may find the answer or help you need there! There is a 5 fee to replace a lost or damaged Senior Pass. If it is a school bus pass not issued by Arriva, we suggest you start by contacting the school or your local council if the pass is issued by them. If the ANPR Camera is not reading your number plate, first thing to do is to make sure that you dont have any old fast tags in your vehicle. Arkadalk; stihdam; Liderlik Gelitirme; Yaam; Haberler; can i use my greater manchester bus pass in blackpool Hakkmzda. We will automatically send you your new Merseytravel National Travel Pass. merseytravel birkenhead bus station phone number. If you find your pass after requesting a replacement pass, the charge cannot be refunded. Find out where your nearest Travel Centre is. If you are applying by post you must include a copy of your photographic identification, either a passport or photo card driving licence. >> . If you visit a Merseytravel Centre and your details are correct you will receive your pass straight away. Contact Transport for London lost Across Merseyside and Halton. This could be a free bus pass, a discounted bus pass or help with travel . We need proof of your current Medway address if youve moved since your pass was last issued. Important: Click here to download a questionnaire which must be given to your GP or Consultant Psychiatrist to complete. You can find more . You must upload all pages of your PIP, Higher Rate Disability Living Allowance or reward and your supporting evidence; for instance, a copy of any Special Educational Needs (SEN) Plan etc. You'll need to provide a crime reference number. Alternatively, you can download an application form and take the completed document to a Merseytravel Centre. Bus Service Operator Grant Survey 2021-22. As part of the assessment and planning process we will check that you'll be able to get to your service on the right day and at the right time. This often causes a conflict, and the barrier will not lift in this instance. We cannot give refunds once we've processed your payment, even if you find your lost pass. To cancel your Direct Debit, select the Payments option and then select Cancel Direct Debit. You should receive your replacement pass within 6 weeks. We cannot refund the cost of any bus tickets you buy while you're waiting for your replacement bus pass to arrive. Or it has been stolen, report it to the police byemail toconcession @ liverpoolcityregion-ca.gov.uk way apply. Get these replaced so that the ANPR Camera can pick up your plate... 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