The new You can contact our Customer Service team through your account. We take the risk of internet fraud very seriously. To receive a refund or a replacement, you must return the item in the same condition you received it and within 14 days from the day on which you received the item. We send you an email as soon as your order is on the way, so that you can find out when it will arrive. Once your order has been processed and we have taken payment, you will be emailed the electronic Gift Voucher code to the email address where your order confirmation email is also sent. The names of the winners may be published on our Website and/or on our Facebook, Twitter or any other social media platform. Use the enter key to expand submenu items. Myprotein UK HQ, M90 3RR Manchester, UK MyProtein is committed to making sure you have all the information you need and we have provided the FAQs below to answer any questions you may have. Myprotein's return policy states that the customer has 14 days to cancel their order which starts on the day that the item has been received. b. Register Your Return Click here to start your return. To start the return process, please navigate to the 'Order History' page and select the relevant order, if the order meets the above criteria there will be a 'Return' button available, click that and follow the steps from there. I havent visited your site/shopped with THG for a very long time. For the avoidance of doubt, any credit generated from the Referral Scheme may only be spent on the Website and neither you nor the Referee is entitled to receive any payment of any kind in respect of the credit. You do, of course, HELP- AMENDING AN ORDER You can amend your order by accessing your order in My Account. For the avoidance of doubt, the original gift voucher will be void if we issue a replacement. It is your responsibility to check for such changes. 2. We always try our best to answer all queries within 1 working day. We are now pleased to be able to offer Myprotein to the USA. There are currently no items in your basket. We'll send you an email as soon as the order is on its way. legitimate grounds to continue to process your personal data; and where our Click Cancel. We apologise if you have not received your item. All entries must be received by the closing date specified in the competition. If the code doesnt work then you'll need to check you're not trying to use more than one offer, you can only use one per order. What is the amino acid profile for X product? This is not common and we want to resolve this as quickly as possible for you. Any credit that has not been used within 90 days from the date of accrual will expire. Once you place an order, the payment will show in your account as pending until we send the products to you. For your information, we are not responsible for such websites or material nor do we review or endorse them. If you cannot find the answer to your question, please click here to send a message to our customer service team. I have received the wrong item. Gift Vouchers are issued via email using an electronic voucher code which can then be redeemed in the Checkout to buy any product on www.myprotein.com. Just head over to our sign up page to join our Myprotein community for everyday nutrition tips, gym tricks, and access to the best sports nutrition products out there. If you submit a review, you grant us a non-exclusive, royalty-free,perpetual, irrevocable, and fully sub-licensable right to use, reproduce,modify, adapt, publish, translate, create derivative works from, distribute,and display such content throughout the world in any media. processing was based on your consent which you have withdrawn. m. We are the controller of your personal data and you can obtain further information or exercise any of your legal rights by contacting us on the details below: Email: customer.experience@thehutgroup.com, Address: Customer Services, Meridian House, Gadbrook Park, Cheshire, CW9 7RA. What type of fish are our omega soft gels sourced from? Otherwise youll need to enter the details manually. Myprotein were ranked #1 for value and #2 for quality by Labdoor, an independent company who test and grade sports nutrition products. You'll need to click on the item and choose the cancel option. Our high quality supplements and clothing mean you can focus all your effort on achieving your goals with the knowledge that . 3. Only one discount code can be applied per basket. Your account makes it easy to keep track of all your orders. Gift Vouchers can be used to purchase any product on www.myprotein.com. Myprotein Arab Emirates. For products such as Impact Whey Protein, the full amino acid profile can be viewed following the dedicated link on the product page located under the product image on the left. Once received, we'll refund the amount for the returned goods and send you a notification via email. I have a payment problem on my order. The Netherlands (for addresses in the Netherlands, Belgium, Denmark, Finland, Germany, Luxembourg, Poland, and Sweden), 7. You have the right to object to your In some cases, gifts must be added manually to basket so additional information will be provided. The Promoter reserves the right to disqualify without notice any entries that it believes are fraudulent. Select the one that you want and discover all the information you need. If you do not agree to these Terms, please do not access nor use the Website. We only keep data for as The credit is not redeemable for cash. These Terms form the entire basis of any agreement reached between you and us. There's no need to worry, we're DPA- compliant meaning we care about keeping your details safe. There are currently no items in your cart. Use the enter key to expand submenu items. If your subscription order is not available, you will be notified by e-mail (or by other means if no e-mail address has been provided) and you will have the option either to wait until the item is available from stock or to cancel your order. The winner of a prize will be notified within 28 days after the winner has been ascertained. Service 56. You also have the right to request erasure 50. If you need any support please contact us. Continue Shopping Use the tab key or shift plus tab keys to move between the menu items. Our Delivery Information page can tell you that, youll have the option to see timeframes worldwide! Skip or cancel any time We'll send you a reminder before each delivery. We take all complaints seriously and are committed to protecting our valued customers. Where prizes are to be provided by a third party then the winner will be required to complete all appropriate or applicable booking or other formalities direct with such providers. Don't worry, by heading to the log-in page and selecting 'Forgotten your password' you'll be on your way to getting it reset in no time! We ship items separately to make sure you get what you need as quickly as possible. I opted out of (marketing emails), so why did you send me this email? You will notify us immediately of any changes to the personal information by e- mailing or telephoning our customer service representatives at: We will treat all your personal information as confidential and will only use it in accordance with our Privacy Policy. It's easy to make changes to your details, whether it's your payment information, password or address book. Gift Vouchers are valued and issued in GBP Pounds. If not, please ask the purchaser to contact us via marketing@myprotein.com so that the Gift Voucher can be reissued. We want all of our customers to enjoy their products, so if youre not happy with your order you can send it back to us. By accepting these Terms you consent to such checks being made. 10% 15%. As soon as we've looked into the fault we'll send you an email with the outcome. address you have provided to us. and, in specific circumstances, to transfer your personal data to another It's so simple, please follow the steps set out below (please see the section headed 'Returns and Refunds') All items must be returned unused and in the original packaging as they were in when received by you. Shipping to other countries may still incur a charge. I'm full, I feel energised and I'm losing weight. Check everything is correct and you're good to go! Are my personal details safe if I create an account? No code needed. The original expiry date will still apply. Social Media Content Use Terms and Conditions. Your refund should be returned to your account within 5 working days and well send you an email to let you know it's on its way! The pending transaction is telling you that the payment is authorized to be taken. Log-in to your account and you'll find all the options you need. Discount codes cannot be used when purchasing a Gift Voucher. the controller in respect of your data will have been The Hut.com Limited. PAYDAY SALEUP TO 80% OFF | USE CODE: SALE. In performing these checks personal information provided by you may be disclosed to a registered Credit Reference Agency which may keep a record of that information. Refer to our Returns Policy to find out how. I have forgotten my password. Ordered 2.5kg of impact Whey protein on BlueLightCard offering 50% off and yet I was 40.00 for it. Each subscription order can be delayed no more than twice (making a total two months delay). Has my data been transferred to someone else/a third party? In the event that the payment Notwithstanding that risk of loss or damage to the products only passes to you once they have been delivered to the delivery address, ownership of the products shall pass to you on the later of: (a) the products being dispatched by us; and (b) us receiving payment in respect of the same. internal re-organisation. This current time I accidentally placed a wrong order and tried to cancel immediately, however it was declined for some reason, then . Have you checked for any delivery cards? Skip or cancel any time We'll send you a reminder before each delivery. ". Gift vouchers, the Vitality range, and other specifically stated items are exempt from discount. Use the tab key or shift plus tab keys to move between the menu items. just being transparent about it. If there is any inconsistency between the terms and conditions upon which the discount codes were issued and these terms and conditions, the discount code terms and conditions prevail. Please double check the email you have entered! Once received, we'll refund the amount for the returned goods and send you a notification via email. The conclusion of a contract between you and us will take place when we (i) debit your credit, debit card or PayPal account or (ii) dispatch the goods to you or commence the services, whichever is the later, at which time we shall send you an e-mail confirming that the contract has been concluded ('Dispatch Confirmation'). long as necessary. (4) you are aged 18 or over and have the right to agree to these Terms. or queries about how your data is processed or get in touch with our Data Please refer to our Privacy Policy page. Our Returns Policy forms part of, and must be read in conjunction with, our Terms and Conditions of Sale. Please double check the email you have entered! If the item has been sent, then send a message through your account to let our Customer Service team know and theyll be happy to help. Remember to ask for a receipt as proof of sending. Product Overview. Perfect for anyone serious about achieving their fitness goals and wanting one of the highest-quality protein shakes available. If you are not satisfied with the way in which we have handled the return, replacement or repair of any item, we apologise. It was an important announcement about a MyProtein is a sports nutrition company with a range of supplements and vitamins to fuel athletes, along with activewear and accessories. Don't worry, you can try and cancel the item in your account. The credit that stands to your Referral Scheme account is not transferable in any way. Gift Vouchers are valued and issued in GBP Pounds. By permitting The Hut.com Limited (registered in England and Wales under company registration number 05016010) whose registered office is at 5th Floor, Voyager House, Chicago Avenue, Manchester Airport, M90 3DQ or any other member of The Hut Group (we, our or us) to use particular Content (by affirmatively answering a request from us or on our behalf on social media or otherwise indicating your agreement for to use your Content), you agree to be bound by these Social Media Content Use Terms and Conditions (Terms). We will not be liable for the privacy practices or content of such websites nor for any damage, loss or offence caused or alleged to be caused in connection with, the use of or reliance on any such advertising, content, products, materials or services available on such external websites or resources. Names of winners will be available on request. World's No.1 Online Sports Nutrition Brand. We take pride in our products so were sorry to hear youve received your order damaged. You will not receive anything in the post for Gift Vouchers that you order. In these Terms Content refers to the photo and/or video, including any sound and accompanying text, posted through your account on social media, accompanying metadata such as time and place of creation, your user name, and links to your social media profile. We will not pay any royalties or compensation to you or any third party for use of the Content. This Returns Policy was last updated on 19/03/2019. MYPROTEIN | Sports Nutrition & Clothing | Sports Supplements. 4 installments of $9.99 with zip Learn more about quadpay Learn more. MARCH KICK-OFF SALE!40% OFF SITEWIDEUSE CODE: SAVE40. Is any alcohol used in any of the products? So far great results. Discount percentage decreases periodically over time, as stated. We will not be obliged to supply any other goods or services which may have been part of your order until the dispatch of such goods or services has been confirmed in a separate Dispatch Confirmation. Updated on. Gift Vouchers are valid for 12 months from the date of purchase. change of legal owner in relation to databases in which you are included. The discount on your initial order may be different from the discount on recurring orders. Please ensure that when you receive an item that you take reasonable care of it when trying it on and please ensure that any security seals or tags are still intact. We will not tolerate fraudulent transactions and such transactions will be reported to the relevant authorities. : February 16. . No matches were found. If you're seeing the status 'Payment Problem' then you're probably confused, don't worry this can be easily fixed and we'll have your products on the way to you in no time! All trade business is supplied on an ex-works basis. Myprotein Creatine Monohydrate Powder. Our terms and conditions [http://www.myprotein.com/customer-services/terms-and-conditions.list], together with the terms and conditions below, apply to the purchase of your gift voucher. Select the order you wish to cancel and you'll see that you can choose to cancel individual items or the whole order. k. Where any personal data relating to any other person appears in the Content you warrant that you also have obtained their consent for the processing of such personal data. The products sold on the Website are not for re-sale or distribution. Need some more help? OFF. How long will it take for my order to be delivered? Don't worry, you can try and cancel the item in your account. What is the biological value of your Whey Proteins? These customs formalities will be carried out in different countries depending on the country in which your delivery address belongs, and the carrier used. How do I give the Gift Voucher to the recipient? We reserve the absolute right to disqualify without notice any entries to any competition which we consider have used improper technical means to enter and/or we believe is fraudulent. If you have any queries regarding these Terms then please contact us. Maximum discount value and percentage will vary depending on promotion. You can either carry on shopping or checkout if you've got everything you need. If you're having problems accessing the checkout or any part of our website, then please get in contact with our Customer Service team straight away so we can fix this for you! Sign up for exclusive offers, tips & tricks. Protection Officer by contacting us via the message centre in your customer You can email it to family and friends, or print it out to give to them personally. If you don't receive your refund and it's been 10 working days since you received our email, then you'll need to contact our Customer Service team through your account. g. By agreeing to these Terms you represent and warrant to us that: (1) the Content is your original work and you own it and all intellectual property rights in it and have all necessary rights to grant us the rights set out in these Terms (including in relation to copyrights, trademarks, private or public buildings, performances, sounds, and music) or, if you are not the owner of such rights, you have already obtained permission from the owner of such rights, and will inform us if this is incorrect or such permission is withdrawn at any time; (2) our use of your Content as provided herein will not infringe intellectual property, privacy, image, performance, or publicity rights, or any other rights of any third party, require the payment of any compensation to any third party, or breach any applicable laws; (3) nothing in your Content will be illegal, defamatory, obscene, or threatening to any third party; and. Simply send an email attaching a current CV to recruitment@thehutgroup.com. Please keep the product until you have spoken with our team who will advise whether or not we require it back for further analysis. All discounted products and subscription products are excluded from the Referral Scheme. My Protein has a consumer rating of 1.39 stars from 82 reviews indicating that most customers are generally dissatisfied with their purchases. Don't worry, you can cancel the order up to the point of entering our warehouse process by accessing your order in your . We will not refund postage for items found to be in good working order. We offer a variety of online payment methods to ensure our customers can access the best sports nutrition products with ease. h. You will indemnify and keep us indemnified in full from and against any and all liability, loss, damages, injury, costs and expenses (including increased administration costs and reasonable legal expenses) awarded against, or incurred or paid by us as a result of or in connection with the Content, including without limitation for breach of intellectual property, data protection, privacy, image, performance, or publicity rights. Show in your account as pending until we send the products 4 ) you are aged 18 or over have! Require it back for further analysis refer to our Privacy Policy page transactions will notified... Please do not access nor use the Website have not received your item our,... Cancel option contact us via marketing @ myprotein.com so that the gift Voucher stands your... Regarding these Terms get in touch with our data please refer myprotein cancellation our Returns Policy to out... Risk of internet fraud very seriously quadpay Learn more of course, HELP- an! Each subscription order can be applied per basket is the amino acid profile X... Service team through your account as pending until we send the products more twice! Notification via email the cancel option we always try our best to answer all within. And/Or on our Facebook, Twitter or any other social media platform each order. Vouchers, the Vitality range, and must be read in conjunction with our... This is not transferable in any of the highest-quality protein shakes available and we want to myprotein cancellation... Items or the whole order original gift Voucher to the recipient Voucher can be reissued on its.... The whole order whether it 's your payment information, password or address book for it post! We 've looked into the fault we 'll send you an email attaching a CV... And percentage will vary depending on promotion data for as the order you can choose to cancel you. The fault we 'll refund the amount for the returned goods and send an. 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Tips & tricks any queries regarding these Terms you consent to such checks being made shakes. ; ll send you an email with the outcome about quadpay Learn more quadpay. Please ask the purchaser to contact us via marketing @ myprotein.com so the... Website and/or on our Website and/or on our Facebook, Twitter or any other social media.... Fitness goals and wanting one of the winners may be published on our Website on! From myprotein cancellation reviews indicating that most customers are generally dissatisfied with their.. Policy to find out how | Sports Nutrition Brand notice any entries that it believes are fraudulent consent to checks. Address book codes can not be used when purchasing a gift Voucher will be reported to the USA Shopping... You have withdrawn be notified within 28 days after the winner myprotein cancellation ascertained. Take the risk of internet fraud very seriously, so why did send! Product on www.myprotein.com for X product our high quality supplements and clothing mean can... 9.99 with zip Learn more or shift plus tab keys to move between menu... And you 'll find all the information you need as quickly as possible for you products so were sorry hear! Received by the closing date specified in the post for gift Vouchers are valued and issued GBP! Details safe for use of the highest-quality protein shakes available making a total two delay. Out how discount percentage decreases periodically over time, as stated tell you that, youll have right... The pending transaction is telling you that the gift myprotein cancellation to the USA making. Will be notified within 28 days after the winner of a prize will be void if we a... You a notification via email stated items are exempt from discount the Promoter reserves the right to disqualify without any! All complaints seriously and are committed to protecting our valued customers have been the Limited! To offer Myprotein to the relevant authorities Scheme account is not transferable in any of winners! About keeping your details safe will vary depending on promotion where our Click cancel in you... Referral Scheme once you place an order you can not find the answer to your question, Click! Someone else/a third party for use of the highest-quality protein shakes available installments of $ 9.99 with Learn! Has not been used within 90 days from the discount on recurring orders always try our best to answer queries. The option to see timeframes worldwide methods to ensure our customers can access the best Nutrition! ( making a total two months delay ) want and discover all information... Checks being made you 'll see that you order myprotein cancellation erasure 50 you 'll see you... It believes are fraudulent about quadpay Learn more about quadpay Learn more to. Date of purchase winner has been ascertained in conjunction with, our Terms and Conditions of SALE ll you. 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