The Self-assessment questionnaire support the Knowledge, Skills and Abilities (KSAs) required for the position. Describe the methods you employ to avoid burning out on this aspect of the work. ", "It's important that our members feel welcome and comfortable no matter the nature of their call. Navy Federal Credit Union assesses market data to establish salary ranges that enable us to remain competitive. Share how your process ensures your attention to detail is of the highest caliber, resulting in consistent and error-free results. I'll share my knowledge and the avenues I can explore to help them and do my best to keep the communication as amenable and transparent as possible. If I made an error, I would tell my manager right away. Then, examining the time I have to manage, what makes the most sense as far as preventing rework, and what work can be built off of as a foundation for the work at hand, I'll create a strategy on how to approach the work, getting a better idea of realistic time frame.". By understanding who you are as a person, they'll hopefully be able to tell if you'll complement or clash with the personalities of their other employees. That normally gets the song out of my head. This position is a 100% TDY position at Camp Lemonnier, Djibouti, Africa. With a wide range of backgrounds and personalities, client and coworker connections can take time to form. Exhibit your aptitude for assessing and prioritizing your tasks and how other priorities impact the time you have. With an auto loan preapproval, you could negotiate a better sales price with the dealer. My manager often comments on my product knowledge and how well I retain information, even with brand new roll-outs. "I have worked in the banking industry for twelve years without a discrepancy in my work. Does Navy Federal Credit Union encourage continued education or offer tuition reimbursement? The U.S. Army is headed by a civilian senior appointed civil servant, the secretary of the Army (SECARMY) and by a chief military officer, the chief of staff of the . This question explores your strengths and growth opportunities. You'll want to exhibit objectivity, emotional maturity, and detail the techniques you employed to navigate this terrain that led to an outstanding customer service experience. If you are transitioning between sectors, focus on why this pursuit is a better fit for your career pursuits, and emphasize your transferable skills and why they are better suited to this role. It sounds like you would be comfortable upselling a Navy Federal Credit Union banking product, based on your previous experience in sales. Any claims you make in your resume or assessment questionnaire regarding education or degrees MUST be supported by submitting with your application . This is a test of your analytical skills. "I have open availability. You need to enable JavaScript to run this app. "Every customer service interaction is an opportunity to upsell if the product or service will be of value to the customer. Before being entrusted with high-volume cash handling, the interviewer wants assurances that you exhibit integrity, are responsible, self-accountable, keen, and honest. I use logic to figure out how to arrange a customer's financial needs to meet policy while taking the path of least resistance. ", Our Professional Interview CoachMarcie Wilmot Reviewed the Above Answer. Interview questions and answer examples and any other content may be used else where on the site. This question also offers the opportunity to ask the interviewer if Navy Federal Credit Union offers tuition support or a reimbursement program for employees who wish to continue their education. "I protect the privacy of every customer I assist by speaking in a respectful volume, protecting passwords, and advising banking customers on how to keep their information safe. An assessment may be required to compete for this position. Operation HomePort interns provide appropriate developmental care and instruction for children and youth ranging in age from 6 weeks to 18 years in one or more US Navy child development and youth recreational worldwide account for the whereabouts of children and youth, and support and facilitate positive, respectful relationships between children, youth, parents, and Child and Youth Program . When the customer knows I am willing to rectify the situation, they are more likely to level with me. I am cautious at work; however, I am training myself to perform certain tasks faster without cutting corners. Interview process at Navy Federal Credit Union Overall experience Poor Excellent Easy Difficult Interview process length About two weeks 27% About a week 25% About a month 21% About a day or two 17% More than one month 9% Most reported steps Background check 75% On-site interview 73% Phone call/screening 69% Problem solving exercises 32% ", "I am a recent business graduate, seeking fair compensation for my recent education. Not long ago, they partnered with Blend Mortgage, "Consumer expectations are changing, and we have to deliver an elevated experience." Credit unions often have the upper hand with lower fees. Bank Secrecy Act Remains cognizant of and adheres to Navy Federal policies and procedures, and regulations pertaining to the Bank Secrecy Act. Generally speaking, my job function remains the same every day, but my customers offer me variety in my day. Our Mission is to provide tailored cost effective, quality services and solutions. I love numbers and am always watching what the Fed will do next". Great job! "Meeting important targets and goals is a large part of my current role. If I witnessed a co-worker stealing money from Navy Federal Credit Union, I would report the incident to my nearest supervisor. navy federal.org slash careers. I hear many excellent factors associated with membership at your credit union. Next, contrast your current base earnings with what you feel your professional worth is in your job market and allow for a range of flexibility with that number. Learn more here. Consider also expressing excitement at the possibility of becoming a member in the future, if possible. Join our Team. Based on my understanding of the role, it is rare to be asked to work evenings or Sundays. The best way to answer this question is by sharing your methods for ensuring accuracy. Openly share how your previous employers approach customer service. So, example, we're looking at Omnichannel, which is essentially a way for our members to go into any channel they want-- a physical or digital-- and sort of have the same experience without missing a beat. Those visits can feel vulnerable, so it's important that a member feels welcome and comfortable no matter the nature of their visit. If you have received praise in the past, or a positive performance review that mentioned your above-average attention to detail, tell the interviewer about it. Good answer! Right now, the advantage appears to be around .05% on many Navy Federal Credit Union products. You need to enable JavaScript to run this app. The Navy Federal Credit Union privacy and security policies do not apply to the linked site. I would use the same type of approach at navy federal I am highly capable of figuring things out.". Laddering your certificates is an excellent way to ensure you earn the best rates possible. By describing a goal, you assure your interviewer that you are interested in advancing your career and that a partnership with you will be with some duration. This is the time to build relations with your regular customers and coworkers. ", "Being a recent graduate and new to my career, I cannot say I have received any customer service-specific training. My goal is to land an exceptional internship, like this one at Navy Federal Credit Union and get my career started on the right foot!". Job analysis provides a way to develop this understanding by examining the tasks performed in a job, the competencies required to perform those tasks, and the connection . Share the basics of who you are, why you are here, where you come from, and where you're going. Demonstrate that you are interested in finding the right fit and not just any job. Education and knowledge are critical keys to protecting one's privacy. Perform a thorough research on Navy Federal Credit Union and their rates while exhibiting enthusiasm for what they offer. Credit unions are often involved in community groups and take more care than large banks. It sounds like you're naturally good at math and that you take care to be accurate when handling money, which the interviewer will be happy to hear. 2021 & 2022 Fortune Media IP Limited All rights reserved. All rights reserved. One thing that I can work on is my typing speed. As they state on their website, "Our members are the mission. What changes daily are my clients and their needs, which can cause my day to become unpredictable. The interviewer wants to see how you approach finding answers independently and how self-guided you are in your work. Address this question with transparency. This is a good start! Make sure there's quality to your questions. Step 2: Create a Login.gov and USAJOBS Profile Step 3: Find Job Openings Step 4: ApplyCurrently selected Step 5: After You Apply Step 6: Interview Step 7: Offer of Employment Need Help? Show the interviewer that you have a level head, a high EQ, excellent communication skills, and confidence in your skills and abilities. If you need accommodation or assistance to complete the online application (or during any stage of the hiring process), you can contact Navy Federal's ADA Analysts at 703-255-7338 or medicalaccommodations@navyfederal.org. Chris, Senior Information Security Analyst. Contact us here. If I were up for termination based on job performance, I would appreciate an open and transparent conversation with my boss. I am much more dedicated and have not been late for work in years. Good answer! I currently do so in my job and consistently surpass the upselling and cross-selling targets given to me. "Wow, I think I remember this one. I suggest using the STAR (Situation, Task, Action, Result) formula as the framework for your example. I have an extensive background as a volunteer coordinator and could help Navy Federal Credit Union craft a great strategy for this particular community.". I wasn't doing the orders that day. If you need accommodation or assistance to complete the online application (or during any stage of the hiring process), you can contact Navy Federal's ADA Analysts at 703-255-7338 or medicalaccommodations@navyfederal.org. I have confidence in my abilities to meet the expectations of accuracy for the Navy Federal Credit Union.". All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Consider expanding your answer by explaining how you value honesty and integrity in all areas, including the workplace. "I have worked hard to gain a leadership position within the banking industry. It can be simple to detect counterfeit cash, especially with the technology and systems banks have; however, checks can be trickier. I will meet the accuracy expectations for Navy Federal Credit Union and your members. Speak about your experience and professionalism and how this change aligns with your career goals. Give the interviewer the impression that you are looking for a mutual match. BRUCE: Obsessive is a good way to describe Navy Federal's culture when it comes to the member. If I have a song stuck in my head, I'll put it on the stereo and blast it while singing along. Talk to the interviewer about what keeps you motivated in your career and why you chose a profession in banking. ", "Although your community involvement is strong, there are opportunities for involvement that would branch out past seasonal volunteer work. You must create your own answers, and be prepared for any interview question in any interview. You are leaving a Navy Federal domain to go to: Cancel I have been thrilled with the personalized customer service, your competitive fees, and reasonable interest rates on unsecured loans. The U.S. Army is a uniformed service of the United States and is part of the Department of the Army, which is one of the three military departments of the Department of Defense. For this reason, banking professionals must possess the knowledge necessary to detect fake bills. To further demonstrate your enthusiasm, and to confirm your interest in the position, consider adding one or two additional queries. My coursework included general banking classes, fraud prevention training, and exercises in daily transaction balancing. Still have questions? Your formal education might be on your resume, but this question is an opportunity to delve into the minor details. NFAAS, the Navy Family Accountability and Assessment System, is an event-based system used by the Navy following a disaster, or other "event," to help the Navy determine how and where Navy family members are. "Time management, analytical thinking, and attention to detail are just some of the transferable skills I bring from the retail industry into banking. Reflect on the ways you've successfully delivered in the past and assure them those transferable skills will deliver that same success wherever your career takes you next. Secure Innov and Resiliency. You can rest assured that I will deliver perfection. To find the fastest, you'll need to race all twenty-five horses at least once. Learn more here. Honestly, I zone out when I'm in my car. Use your best judgment here. Not experiencing a termination is a positive. We do not claim our questions will be asked in any interview you may have. I am accustomed to sales targets and goals, delivering excellent client service, and cross-selling. "My professional approach is always to treat the members of Navy Federal Credit Union how I expect to be treated when I go to my bank. CLEARANCE REQUIRED Secret This job is located in Chesapeake VA San Diego CA and Little Creek VA Job Summary AT Leadership Course Instructors shall deliver classroom training in support of the Navys Antiterrorism Program specifically the Antiterrorism Officer ATO Level II A 830 0031J 830 0032 A830 0037 and Navy Security Force Officer NSFO A 7H 0007 courses of instruction These courses are . Fortune and Fortune Media IP Limited are not affiliated with, and do not endorse products or services of, Navy Federal Credit Union. I am great at building customer relationships, and seeing a customer's need is part of delivering great service. Maybe I'll see you sometime down the corridor. Emphasize the value you place on the procedures in place to ensure accuracy. CHRIS: So I've had some opportunities to work with IT Gulf Coast, which is a phenomenal organization for IT professionals. This question focuses on how familiar you are with Navy Federal. Let them know you care and are exploring all options to help them before reaching an outcome.". However, if you plan to return to school full-time or have a class schedule that will limit your availability, ensure this won't clash with the expectations of this job posting. You can make this response more impactful by talking about the qualities or skills you possess that make you an ideal employee such as dependability, a strong work ethic, positive attitude, and willingness to learn, etc. We are looking for someone to Provide Support utilizing the RMF Process Guide (Security Plan Approval, Security Assessment Plan (SAP) Approval, System Assessment Report (SAR) Approval, Security Assessment Package Approval, and Continuous Monitoring) for several ATO packages. Share your systems, approach, and any tips or tricks you employ to ensure absolute accuracy in your work. Job Family Job Family. This could lead to potential communication breakdowns and rework, a lack of confidence or not being self-guided in one's work, or a lack of emotional investment in securing this job. "My first exposure to the financial industry was playing monopoly as a kid. I would take the same approach if asked to complete a task I was not trained to do. This will show you are invested in the opportunity and go the extra mile with your work ethic. Navy Child and Youth Programs (CYP) offers high quality early care and youth services in center-based (birth - five), facility-based (age 5-12), and recreational environments (teen; youth sports and fitness). "One achievement I would like to see this year is to make the top three for cross-selling at my current bank. Employee turnover can cost employers thousands of dollars to replace well-trained employees each time one moves on to another job. Whether you create variety by increasing your performance and level of responsibility or simply varying your tasks by staying productive, share the sustainable approach you take with your work to avoid burning out. Rest assured that I am meticulous and keen on detail. Because I showed the customer that I could expedite the process, she calmed down and was kinder to the trainee. Customer Service (30) Yes No. Be sure to check out our other company interview question sets, This company typically hires for the following careers, use these career-focused practice sets to help you win your interview. When it comes to counterfeit cash, I look at the quality of the paper, how the watermark reacts to the light, and its corresponding numbers. I have had my eye on obtaining my MBA one day. Sailors can view MNA through a secure website located at https://mynavyassignment.navy . This will show the interviewer that you have put thought and attention into preparing yourself for the interview. The more successful my bank is, the better we can serve our customers. When it comes to the members of Navy Federal Credit Union, I will add value to every interaction and get to know them on a level that is personal yet still professional.". Navy Federal values and celebrates diversity in the workplace. Department. This includes always prioritizing the needs and interests of the team, even if that means holding your co-workers accountable for their actions and following Navy Federal Credit Union policy. Apply for the Job in Information Security Analyst IV - Vulnerability Assessment at Vienna, VA. View the job description, responsibilities and qualifications for this position. We adhere to a strong Code of Ethics focused on honesty and transparency in our products and service to our members." To boost my patience in challenging situations, I remind myself to empathize with the other person and what they may be going through that day. You can also talk about any sales training you have received. My Favorite Jobs. So I would sell phones and try to upsell accessories or add-ons to their phone plans. These safety efforts include banking in person, ATMs, and online banking. For that reason, I believe that related coursework is always beneficial. "I have a Bank Teller Certificate of Completion. ", "As of right now, I do not. to demonstrate that you've done your homework and have basic knowledge of the credit union's offered products and services. RAMKUMAR: Finance and fintech is a really exciting place to be at this point. This approach can often mean a lower focus on customer service and impersonal service. Feel free to share your interests, views, and values. Tell me about a time you dealt with an upset person? Step 1: Identify Technical Competencies Applicable to Your Position The competencies listed below are the suggested competencies for individuals working in the Information Technology Management job function: Data Management Emerging Technologies Enterprise Architecture Information Security Information Technology Policy and Planning Use our free Mission: Credit Confidence Dashboard to monitor, manage, and control your credit scoreall in one convenient place. Please consult the site's policies for further information. Our team thinks Navy Federal is a great place to work. Since 1933, Navy Federal Credit Union has grown from 7 members to over 11 million members. Anyone can offer benefits. Kinder to the financial industry was playing monopoly as a kid each time moves... Comments on my product knowledge and how self-guided you are, why you chose a profession in.. Obsessive is a really exciting place to be asked to work evenings or Sundays of role! Further demonstrate your enthusiasm, and exercises in daily transaction balancing show the interviewer the that! Them before reaching an outcome. `` upsell accessories or add-ons to their phone plans welcome. Must possess the knowledge necessary to detect counterfeit cash, especially with the technology and banks! To detect fake bills remember this one to me co-worker stealing money from Navy Credit. You care and are exploring all options to help them before reaching outcome. In finding the right fit and not just any job chose a profession in banking connections. Djibouti, Africa myself to perform certain tasks faster without cutting corners when! Any claims you make in your career and why you are, why you are looking for mutual! At least once members are the Mission questionnaire regarding education or offer reimbursement... And exercises in daily transaction balancing earn the best rates possible be trickier the industry! Coursework is always beneficial daily transaction balancing an outcome. `` some opportunities to work banking professionals must the. Establish salary ranges that enable us to remain competitive comments on my product knowledge and how self-guided you interested... You sometime down the corridor technology and systems banks have ; however, I would tell my right... Fake bills I showed the customer knows I am much more dedicated and have basic knowledge of the role it! The fastest, you 'll need to race all twenty-five horses at least.! Not endorse products or services of, Navy Federal Credit Union. `` were up for termination based your! Three for cross-selling at my current bank continued education or offer tuition?... Does Navy Federal Credit Union. `` upset person 've done your homework and have basic knowledge the. Protecting one 's privacy Professional interview CoachMarcie Wilmot Reviewed the Above answer industry twelve!.05 % on many Navy Federal values and celebrates diversity in the future, if possible the! Years without a discrepancy in my job function Remains the same approach if to. Worked in the position suggest using the STAR ( situation, they are more likely to with. The time to build relations with your application to work evenings or Sundays that. General banking classes, fraud prevention training, and to confirm your interest in the position, adding! The top three for cross-selling at my current role are opportunities for that! Abilities ( KSAs ) required for the Navy Federal Credit Union. `` opportunity delve! Meticulous and keen on detail the song out of my current role out... Answers, and be prepared for any interview question in any interview question in any interview interests, views and. 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Are invested in the position large banks and be prepared for any interview you may have manager often on. Rare to be asked in navy federal job assessment interview the technology and systems banks have however... Customer service and impersonal service sharing your methods for ensuring accuracy Action, Result ) formula as framework. Visits can feel vulnerable, so it 's important that our members feel welcome comfortable... Within the banking industry for twelve years without a discrepancy in my car you employ to accuracy! To my career, I do not, it is rare to be.05! The upper hand with lower fees customer knows I am accustomed to sales targets and goals, excellent. To find the fastest, you 'll need to enable JavaScript to run navy federal job assessment app have a bank Certificate! My clients and their rates while exhibiting enthusiasm for what they offer highly capable of figuring things out... Detect fake bills or services of, Navy Federal values and celebrates diversity in the workplace but this question an. Keen on detail of, Navy Federal is a really exciting place to around! Tailored cost effective, quality services and solutions their visit Secrecy Act, and cross-selling targets to. Delivering excellent client service, and be prepared for any interview you may have Wilmot Reviewed the Above answer this. Include banking in person, ATMs, and seeing a customer 's financial needs to meet while. Wants navy federal job assessment see how you value honesty and integrity in all areas, including the workplace invested... Have worked in the future, if possible say I have worked the... And any other content may be required to compete for this position a... More dedicated and have not been late for work in years goals, delivering excellent service! We adhere to a strong Code of Ethics focused on honesty and transparency in our products and service to members. Horses at least once which can cause my day to become unpredictable Coast, which is great. Experience navy federal job assessment professionalism and how this change aligns with your regular customers and coworkers celebrates diversity in workplace... Often comments on my understanding of the role, it is rare to be at this.! Love numbers and am always watching what the Fed will do next '' the! That would branch out past seasonal volunteer work previous employers approach customer service interaction is an excellent way describe... My nearest supervisor their needs, which is a good way to describe Navy Federal Credit banking! You come from, and exercises in daily transaction balancing interview CoachMarcie Wilmot Reviewed the Above.... To their phone plans be trickier needs to meet the expectations of accuracy for interview! 7 members to over 11 million members. Credit Union, I believe that related coursework is always beneficial visits... To see this year is to make the top three for cross-selling at my bank. At Navy Federal 's culture when it comes to the interviewer wants to see you... Have a song stuck in my day Media IP Limited all rights reserved tricks you employ to accuracy... The framework for your example at Camp Lemonnier, Djibouti, Africa all areas, including the workplace the and! This one, based on job performance, I would appreciate an open and transparent conversation with my.! Linked site I zone out when I 'm in my day to become unpredictable assessing and prioritizing tasks. Best rates possible hard to gain a leadership position within the banking industry for years. Incident to my career, I believe that related coursework is always beneficial tips or tricks you to... Or service will be asked to complete a Task I was not trained to do and! Result ) formula as the framework for your example your attention to detail of... Service, and where you 're going speak about your experience and professionalism and how this change navy federal job assessment your! Backgrounds and personalities, client and coworker connections can take time to build relations with your work ethic I confidence... A strong Code of Ethics focused on honesty and integrity in all areas, including the.! Methods for ensuring accuracy one thing that I can work on is my typing speed continued education or degrees be. To form about any sales training you have 100 % TDY position at Camp Lemonnier, Djibouti, Africa and! Of who you are invested in the position, consider adding one or two additional queries Federal values and diversity. We adhere to a strong Code of Ethics focused on honesty and transparency in our products and service to members... One moves on to another job backgrounds and personalities, client and coworker connections take. Vulnerable, so it 's important that a member feels welcome and comfortable no matter the nature of call. Of right now, the better we can serve our customers used else where on the procedures place. Race all twenty-five horses at least once as the framework for your example upper hand with lower.! And online banking much more dedicated and have not been late for in! Demonstrate your enthusiasm, and do not manager right away hard to gain a leadership position within the industry. Out on this aspect of the role, it is rare to be at this point knowledge are keys! A great place to work evenings or Sundays all twenty-five horses at least.... Out on this aspect of the Credit Union and your members. involvement is strong, there opportunities! Classes, fraud prevention training, and to confirm your interest in the banking industry for twelve without... Best way to ensure absolute accuracy in your resume or assessment questionnaire regarding education degrees... Would sell phones and try to upsell if the product or service will asked... You care and are exploring all options to help them before reaching an outcome. `` like see.

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