pip telephone assessment mental healthpip telephone assessment mental health

With this choice of video introduced, claimants who had originally expressed a preference for a face-to-face compared to telephone assessment were most likely to stick to their view (83 per cent of this group continuing to say that was their preference) whilst those previously preferring a telephone assessment were more likely to shift view with 77 per cent continuing to choose a telephone assessment and 16 per cent switching to choosing a video assessment. 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The three main types of improvements suggested included having more information prior to the call (6 per cent), general improvements to conduct and provision of the service (5 per cent) and having more support and more information on the next stages after the assessment (4 per cent). Again, those who went on to say they would prefer a face-to-face assessment over telephone were more likely to say they would have liked more information on what to expect (29 per cent) than those who were happy with telephone or expressed no preference (both 19 per cent). The predicted probability of choosing a video call was consistently low across both the LCWRA group (14 per cent) and those awaiting further assessment (12 per cent). What you have difficulty with, or cant do at all - for example, leaving the house, socialising, cooking. The most commonly mentioned reason among those who did not feel they were not able to explain their condition was feeling that the assessor was not listening, seemed uninterested or was not showing understanding of their condition. This group are referred to as awaiting further assessment throughout the report. In contrast nearly all of those who said they preferred telephone assessments or were placed in the LCWRA group said they felt able (98 per cent and 97 per cent respectively). Mental Health & Money Advice. Wed like to set additional cookies to understand how you use GOV.UK, remember your settings and improve government services. Their reasons included feeling better able to show how their condition affects them in a face-to-face assessment (57 per cent) and that speaking to someone in person being easier or more comfortable (54 per cent). Six in ten (62 per cent) of claimants who were awarded PIP expressed a preference for telephone assessments, compared to half (49 per cent) of those who were awaiting the outcome of their assessment, and one in five (18 per cent) who were disallowed PIP. Of those who preferred a telephone assessment: Similarly, claimants who said they preferred face-to-face were also asked to explain why. Claimants also consulted a social worker or support worker (8 per cent); a GP or other health professional (5 per cent), a charity or support group (4 per cent); or Citizens Advice (3 per cent). So we give the right advice for you, can you answer which Nation you're from? Claimants reporting a mental health condition, was a significant predictor of appointment preference amongst WCA applicants. In this model, only reporting a mental health condition was associated with a slightly decreased preference for a video assessment. As with the regression analysis above for the two-way channel preference, only the assessment outcome was found to be a significant predictor of claimants preference for telephone or for face-to-face assessments. We have translated the site; would you prefer to read in Welsh? Five per cent of claimants felt generally uncomfortable discussing information over the telephone but identified no specific topics. Claimants awaiting the outcome of their assessment were not significantly more likely to favour either telephone or face-to-face assessments. The claimants who expressed a preference for telephone assessments were also asked to describe the reasons for their choice. All face to face assessments have been suspended for at least 3 months. We and our partners use cookies to Store and/or access information on a device. Those who reported a mental health condition were significantly less likely to prefer a face-to-face appointment than those with a condition that mostly affected their mobility or their stamina or breathing. You need to show that you need help with activities on more than half the days in a year in order to be eligible for the program. Across both surveys, preference was highly associated with the outcome of the telephone assessment. Individuals who are out of work or on a low income can claim financial support from DWP. This is the second part of the Benefits and Work article on What PIP telephone assessments are really like. WebWith current waiting times, it means that you have enough time to gather more evidence to back up any points you think have not been marked properly during the PIP Phone Assessment. I first applied for pip back in 2016 and was awarded a paper based award . Men were also more likely to prefer a telephone assessment, but not to the same extent as women. You may re-use this information (not including logos) free of charge in any format or medium, under the terms of the Open Government Licence or write to: Information Policy Team your mental health condition makes using a bus or train difficult. A multivariate analysis of the key drivers of preference for either a telephone, face-to-face or video assessment are presented in the Section on Preference for Assessment Channels. Those that did tended to report difficulties hearing or being heard over bad lines or the lines cutting out. Furthermore, claimants who did not report mental health conditions were more likely to be satisfied with their assessment (78 per cent), than those with mental health conditions (69 per cent). If you plan to travel by taxi, you must get the assessment centre to agree to this before your assessment. The Work Capability Assessment (WCA) considers how much claimants health condition or disability affects their ability to work. Unweighted base: Claimants who prefer face-to-face assessments only (n=347). You can ask for an adjustment of your appointment date for your PIP assessment with questions on mental health by calling your assessment provider using the contact number in the appointment letter. In terms of reasons for feeling comfortable with video assessments, some sub-groups were more likely to cite specific reasons. The first survey comprised Personal Independence Payment (PIP) claimants who underwent a telephone assessment to determine their eligibility for the benefit. Having a mental health problem can be expensive. Claimants without previous experience of a face-to-face were slightly more likely to cite a general dislike for video calls (38 per cent) as their reason for discomfort. If you are considered to not have much disability in certain activities, you should try some of the following activities: organizing and cooking food eating and drinking controlling your treatments washing and bathing Claimants placed in the LCWRA group were more aware (68 per cent) than those who were awaiting further assessment (56 per cent). New claimants were more likely to say they would have liked more information. Make a list of points you would like to make during your assessment and take this with you. Eight in ten claimants (80 per cent) who received a telephone assessment said they had previous experience of a face-to-face assessment. Finally, claimants with mental health conditions were more likely to seek support from friends and relatives (34 per cent, compared with 24 per cent of those without mental health conditions). The mental health conditions that qualify for disability in the UK are depressive disorders, dementia, chronic anxiety such as anxiety disorders, and bipolar disorder. hello. This is someone with extensive knowledge of the. Claimants who had initially opted for face-to-face over telephone were least likely to change their view at this stage. Discussion or interview and questions: The Health Professional will ask you questions about how your mental health concern impacts your daily life. hello. Can I claim Welfare Benefits if Im living with a mental illness? For those undergoing WCA logistic regression analysis found that the outcome of the assessment, gender and previous experience of face-to-face assessments were significant predictors of a claimants preference for telephone or face-to-face assessments. Claimants more likely to report this problem included those who were placed in the LCWRA group, than those who were awaiting further assessment; and those with mobility issues, than those without. However, older claimants were more likely to have experienced an assessment before. Those who were awarded PIP were more likely to favour telephone (62 per cent) than those with an unknown outcome (49 per cent) and those who were disallowed (18 per cent). Personal Independence Payment (PIP) telephone assessments, Check benefits and financial support you can get, Find out about the Energy Bills Support Scheme, Government efficiency, transparency and accountability, Claimant experience of telephone-based health assessments for PIP, ESA and UC, nationalarchives.gov.uk/doc/open-government-licence/version/3, Limited Capability for Work and Work-Related Activity Group, More information about what would be covered, Hearing issues: Claimant hearing assessor, Hearing issues: Assessor hearing claimant, Understanding and answering the questions, Other difficulties but not related to taking the call, Assessor listened to and understood claimant, Could not explain condition over the phone, Health condition prevented them from doing so, Generally uncomfortable discussing over phone, General discomfort/Emotional difficulties, Supporting evidence not used or considered, Does not want to be on camera or face-to-face, Would not be able to fully show or explain condition, General improvements in assessment conduct/service provision, Having a longer assessment/more time to explain condition, More information on the next stages/support following the call, An alternative/additional method of providing information, That a third person could have been present, Poor sound quality: Claimant hearing assessor, Poor sound quality: Assessor hearing claimant, Whether assessor provided a clear explanation, Whether assessor listened to and understood claimant, Could not fully explain condition over the phone, General discomfort/emotional difficulties, Having someone who understands the condition, More suitable questions (for example, tailored/non-tick box), views of the telephone assessment process, preferences in relation to the mode of assessment, suggestions for improvements to the telephone assessment process, women were most likely to cite they would find it less stressful (57 per cent) alongside those undergoing a reassessment; those placed in the, claimants reporting mobility conditions were most likely to point to the advantages of not having to travel (75 per cent) alongside older claimants, those undergoing a reassessment and those placed in the. 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