Great Wolf Lodge operates as cashless, so there is no ATM on-site. A cabana has private seating with table and chairs, a 20" flat screen TV with satellite access and other amenities. Then COVID-19 forced the family to skip the trip. Suitable swimwear is required for personal safety. Since points can only be used on the room charges, any leftover points can be applied toward your next stay. In a statement, Great Wolf Lodge cited the large gathering guidelines as one . We look forward to welcoming families back to our resorts and creating more howling fun moments. We are offering a full refund to those guests affected by the closure and providing pay to all pack members during this period. Suite style preference must be booked at time of reservation. YouTubes privacy policy is available here and YouTubes terms of service is available here. It seems like the rooms could use a bit of an update. How much of the park is outdoors? Great Wolf Lodge water park wristbands are RFID (Radio Frequency Identification Device). These water park passes allow access to the water park through the day of your departure. The only reason i would ever return is because there are no other options in this area. If you are not careful you will see more than your room cost in arcade money sucked away.- Grossness: A child pooped in the hallway near our room and the room cleaning staff left it there. The resort will close on Sunday, March 15 at 2 p.m. Visit Website. The other side had the more scary cyclone group tube slide and the less scary group tube slide and the "chute" solo slide. Accessible suites are labeled as such and marked by an accessible icon within the booking process. The material on this site may not be reproduced, distributed, transmitted, cached or otherwise used, except with the prior written permission of Advance Local. Reservations made on the Early Saver promotion are subject to a non-refundable deposit after the time of booking. Our housekeeping staff works hard to make sure each room is cleaned to the highest standards and to keep our common areas spotless. They were moderate and fun. Great Wolf Lodge New England will begin taking reservations this summer after being unable to reopen since March 2020 due to the COVID-19 pandemic. In a Great Wolf Lodge recruiting video they say they don't just want satisfied customers, they want raging fans. Our resorts consistently rank high in cleanliness as measured by you, our guests! Heather Morrison | hmorrison@masslive.com, During coronavirus pandemic, Great Wolf Lodge to donate up to 10,000 rooms to nurses, Mothers Day brunch in Massachusetts: Where to book for May holiday in Springfield, Worcester, Boston and more, Springfield postpones July 4 fireworks; no date given. The Management Development Program (MDP) is an accelerated rotational development path to a leadership role with Great Wolf Lodge. Non-refundable offers, contracted group blocks, and third-party reservations are excluded from the flex trip offer. I was given the option to reschedule my stay but with only 6 days until our trip it was to late for that considering work schedules and 2 kids. With Easter being early this year, we decided to book for the weekend after Easter to avoid the chaos of spring break crowds. Prices are the average nightly price provided by our partners and may not include all taxes and fees. Some properties may have special restrictions. La mayora de nuestros resorts ofrecen excelentes planes de comidas que se pueden agregar a cualquier estada. Are advanced deposits for reservations required? While many refunds have already been distributed, we recently confirmed that the final set of guest refunds has been fully verified, processed and should be credited to accounts within 5-7 business days. While blasting Great Wolf Lodge online, Walker noticed a familiar pattern in other reviews: Todd writing the hotel "charges us twice. Bonus Deals can be used with deal codes. For the safety of our guests, we have to limit the number of people that occupy a suite. Does the resort have wheelchair accessibility? Does the lodge offer a commissionable rate for travel agents? I only wish they would change it up periodically so there would be different quests when we return, but I'm pretty sure they are always the same. The place is way overpriced. The rate also includes parking, and access to all events. And it would be difficult for us to change our dates when you are trying to coordinate 10 people's schedules. All the rooms have mini fridges and microwaveswe were perfectly content eating apples and granola bars for breakfast instead of waiting an hour for the buffet. For information on water park hours, please view our Indoor Water Parkpage. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. How secure is the web site when I'm booking online? But Great Wolf Lodge is hoping the reopening process is sped up. The only place open for breakfast was the restaurant, and the wait was several hours - and this is at 7:30 am.- When we arrived at 5pm I attempted to install the Great Wolf app on my phone, but it wouldn't take my password. You want to play MagicQuest? "I was like, 'How many charges are you guys gonna charge me?'" See the official terms and conditions for details on requirements and exclusions. Yes, you can purchase a Day Pass to enjoy the pools, slides and more in our 84 degree water park. to speak with a Food and Beverage Management team member. Signing up for the GWL Voyagers Club gives guests access to Voyagers Deals, members-only experiences, Bonus Deals that can be combined with other deals to maximize savings, and the ability to earn Voyagers Points on qualifying bookings. This place is so out dated and overpriced. How do I set up a group stay or event at Great Wolf Lodge? This means you don't have to carry cash or room keys! They were very young, mostly, but very nice and helpful.- Everything has an 'upsell' option to it. Please note that inflatable toys are not allowed in the water park. Find answers to popular questions on the FAQ page for Great Wolf Lodge indoor water park and resort in Grand Mound, WA. In a statement, Great Wolf Lodge cited the large gathering guidelines as one of the reason for the closure. Internet access is included in the resort fee. Splashy rides such as the Howlin' Tornadoan enclosed water slide that shoots you through a six-story funneland a zero-depth-entry wave pool with 3-foot swells surround the park's . The following day the park was just as filthy. Guest laundry is available on-site. she said. Finally, whoever designed this place was either an architecture school dropout with no sense of basic foot traffic patterns or an evil genius who hates freedom, because the layout is demented-theres an intersection where both sides of the water park connect through a hallway that is also the main artery between the child casino and play park, AND the towel check, locker rentals, swim shop, and elements of the MagiQuest game are also there. Yes, there are long waits for the restaurants at peak times. (513) 459-8885. Great Wolf Lodge plans to reopen on April 2. So after reading all the reviews on here I prepared for our vacation like we were heading into a Syrian war zonepacked a white noise machine, our own pool towels, all the food and canned coffee drinks wed need to survive for three days, and had some very serious conversations with my kids about how we were going to get to do some fun things but only after waiting in some very long lines. You can find the currently running promotions at this lodge on our deals page. Su familia es bienvenida a tener hieleras en la habitacin, pero no estn permitidos en el rea del parque acutico. Temporary use of wheelchairs are available through Guest Services on a first come, first serve basis. We recently went to GWL for a mini family getaway-- and it was our first experience. If your plans change at the last minute (or anytime within three days of arrival), please call us and we'll try to rebook your trip for different dates. All children under the age of 18 should be accompanied by a supervising adult at all times in the water park. The entire place is original from when it was built im sure. Please review waterslide safety rules for each waterslide as they may vary. We got a family kids cabin suite (800+/night) The slides were open, but hot tub was closed. Uno de los miembros en mi grupo tiene alergias. We also discourage use of the hot tubs. Services covered by our Resort Fee include water park amenities like life jackets and towels, resort-wide access to wireless internet, virtual concierge service, in-room amenities such as a coffee maker and mini-fridge, and perks unique to Great Wolf Lodge like access to complimentary arts & craft projects provided during select kids entertainment programs, and complimentary Wolf Ears for kids 12 and under. Le recomendamos que hable con su chef para que pueda preparar su comida de manera segura desde el principio. You can see all the restaurants in the Dining & Shopping section. Stop by the front desk to let us know you're here and pick up your water park wrist bands. What can I do if someone gets sick before we arrive? We recommend that you bring bathing suits, aqua socks or flip flops for the 84-degree water park. The gathering limit will also be rescinded on this date. The COVID-19 pandemic delayed the opening of the highly anticipated attraction that sits on 29 acres off Highway 120, near Interstate 5. . We stayed as a family of 4 on a Friday night 5/2022. The kids had a fun, albeit an expensive weekend ($600+/night). Larger items, such as luggage, will need to be kept in your room or vehicle. However, you may smoke in designated smoking areas. Bonus Deals can be added before redeeming points. This is customer service at its best. Great Wolf Lodge Grand Mound 3.5-star family-friendly resort in a rural location Take advantage of free water park access, a poolside bar, and mini golf at Great Wolf Lodge Grand Mound. I contacted customer service and they assured me that was not the norm. Each floor has a designated vending machine and ice machine area. Our lodge is considered casual but we do ask that when you are outside of the water park that shirts and shoes are worn. We have specially trained chefs that can offer a variety of special items for your family to enjoy. Are self-service laundry facilities available in the resort? Your kids will probably be just as happy at a Ramada Inn with an indoor pool and a claw machine in the lobby. We are already planning a summer visit to check out some of the outdoor stuff plus the arcade which we skipped this trip. Are there any water park restrictions if I am pregnant? 11:00 p.m. -7:00 a.m. are the quiet hours for the lodge. Infants are free of charge for water park access and lodging, but they are counted as an occupant in a suite. For the safety of our guests Segways, Hoverboards, self-propelled scooters, and similar devices are not allowed to be used, charged or storedinside the hotel. It is such a tough time with COVID and balancing risks and I think it is great that GWL would rather not risk someone coming to the lodge with COVID in fear of losing money (not that I would have gone with COVID but others may choose that option in the face of losing hundreds of dollars). Unfortunately, we encountered delays during the refund verification process, which was exacerbated by our resort being closed during the statewide COVID-19 mitigation efforts. We had a standard room with 2 adults and 2 kids (17 &8). Why not buy 3? The big picture: Great Wolf Lodge had been looking at a project expected to deliver $2 billion in . Please see our partners for more details. more. Sign Language interpretation services can be requested for shows and amenities with a minimum of 10 days advanced notice. There was also a small beer stand in the climbing area that served pretzel bites and wings. No thanks! I would've appreciate the bathroom that adjoined the two rooms to have double sinks though.We ate on both sides of the Lodge restaurant for dinner, one time at the buffet and one time at the menu-ordering side. Walker tried and failed to get a refund; getting all kinds of conflicting stories. The Great Wolf Lodge resorts are closing due to Covid-19 concerns. Great Wolf Lodge plans to reopen on April 2. The pizza from the other restaurant was good. Our resort does not have a fitness center. The 414-room resort will open its doors to the public on Aug. 24 with . Our resort is operating cashless; please be prepared to use a credit card or set up your lodge wristband to make purchases. Please see a Pack Member for assistance. If my family has food allergies, how can I let the resort know? My daughter loved it.- Also - most of the guests were not wearing masks. Children under 2 years of age are considered free for access to the water park and lodging, but they are considered occupants in the suite. 2023 CBS Broadcasting Inc. All Rights Reserved. What happens if there is inclement weather? I was actually surprised by how good the pizza is. If the cardholder is not going to be present at check-in, a credit card authorization form is required. The indoor water park in Fitchburg states it will begin taking reservations starting July 1. $100 does not go far at all. Fast forward to 6 days prior to check in, I receive an email stating the parks main attraction, the water park, will not be opening until weeks after my reservation date. Debit cards are strongly discouraged. 20 min if your lucky. Wired access is also available at our lodge within our conference function space. Lowest Rate Guarantee! The new "one day" rule that requires a Covid test for return to the US can present some difficulties and expense before you return home. We love this place! For the health and safety of our guests, service animals are not allowed in the pools and attractions of the water park. Huge downside though: the bathrooms. In addition, we would like to remind parents that although we have award-winning lifeguards, they are not a substitute for responsible parental supervision. Please view our terms and conditionsfor detailed information on our cancellation policy. Coast Guard approved life jackets are available on a first come, first serve basis. This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Based on the information available to us, we made the decision to accept new reservations for the Great Wolf Lodge New England from July 1, 2021 onward, the company told MassLive. We provide towels in the water park area. 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