The non-repayable discount will be. Speak to an expert and have your query resolved in minutes. There's also lots of information about this on the government's Energy Bills Support Fact Sheet, and you can check here for regular updates. For example, if you need short-term support after a stay in hospital. Instead, the company held its hands up and let customers know they won't be chased. The Octopus Energy Agile tariff allows you to use energy when consumption is low bringing down prices to a minimum, sometimes even free. The amount will typically be paid, and is eligible to people over State Pension age (66 or above). We would expect your new supplier to provide you with the rebate. Find out more on our Warm Home Discount information page. They will use data from the Valutations Office Agency (VOA) - another Government department - to identify households which are likely to have high energy costs. The 400 will be spread across six months, starting from October 2022. Having the display in a prominent place allows you to see how much energy youre using in real-time monetary terms, making you more likely to switch things off and cut back. This is a one-off discount of 150 off your energy bill, issued . Octopus Energy Group is a technology-driven, renewable energy retailer, directly supplying 2 million customers globally with 100% green electricity at a cheaper price and with a focus on. For more information, check out our website. If you believe you should be eligible for the Core group 1 WHD but have not received a letter confirming your eligibility by mid-January 2023, please check https://www.gov.uk/the-warm-home-discount-scheme for more information about the scheme or call the WHD helpline on 0800 107 8002. Prepayment customers are people who pay for energy before they use it. If your electricity supplier is part of the Warm Home Discount scheme, you'll get the payment automatically if you or your partner receive the Guarantee Credit portion of Pension Credit. If you are on a low income and/or in receipt of means tested benefits you may be eligible. This is something were regulated to do under the WHD scheme rules to remain compliant. The BBC explain what the energy price cap is here. If you havent received your discount, it might be that the DWP needs some more information about your energy supply. You will need to contact your new supplier to see if they participate in the WHD scheme and re-apply with them. Registered office: UK House, 5th floor, 164-182 Oxford Street, London, W1D 1NN. Traditional Prepayment customers will get a voucher they can redeem as top up credit for their electricity meter. You're getting the discount automatically and you'll receive 150 credit into your energy account before the 31st March 2023, or. If youre in the broader group, youll have to apply every year. Youll receive a letter from the Department of Work and Pensions (DWP) in the Autumn to tell you that youve been accepted and will be paid your 140 automatically by the end of March. You should already be getting this if you are meant to be getting it. The scheme is enabled by a new flexibility service National Grid ESO is launching this winter which gives all UK energy suppliers the option to financially reward customers who reduce their electricity usage during times of peak demand. Existing crisis support schemes such as the 400 Energy Bill Support Scheme for all households, and up to 1,200 for the most vulnerable households, will still remain in place. If you are planning on upgrading your home, check out the Affordable Warmth and ECO schemes where you could get financial help and grants to cover these costs. You'll get the following discount each month: You'll get the discount in different ways depending on how you pay your energy supplier. Visit the gov.uk page on Warm Home Discount (Scotland) for more info. Thousands of Octopus Energy customers have been accidentally undercharged by 99.9 percent due to a technical error and they don't even have to pay a penny back. Sure Wise Limited is a company registered in England and Wales with company number 07432009. If youre eligible, youll receive 25 per every 7 day period, with payments made to the same bank account you use to receive your benefit payments. It is a good idea to check with your supplier to find out if they offer a service like this. The engineer will let you know if the appliance can be repaired or needs to be replaced. Any extra will be added to your energy account as credit. The customers in question got a 99 percent discount on their gas usage for a short period of time over winter, which we have honoured up to their latest bill. DON'T MISS Thousands urged to switch off electricity tonight in new test [RPEORT] Octopus Energy absorbs another supplier as 60,000 customers warned [INSIGHT] Mum's solar panel perks which includes making money from energy [REVEAL]. There are many ways we can help. If you receive the Guarantee Credit element of Pension Credit, youll be placed in the core group. Letters are due to be sent to qualifying customers between November 2022 and mid-January 2023, confirming that they are eligible for the rebate and any next steps. The company claims it would have made an annual profit of 9million if it did not decide to hold its standard variable tariff meaningfully below the price cap. Enter your email address at octopus.energy and catch the chance to enjoy at least 30% Off in February. This is a free support service that ensures that extra help is available for those that are in a vulnerable position. As always, weve got you covered! FY4 5ES, The subject matter of this webpage is subject to the opinion of, and factual research carried out by, the author. This payment is only applicable between 1st November and 31st March, and is paid into the same bank or building society account that you receive your benefit payments to. While most eligible households will receive their rebate automatically, you may receive a letter between November 2022 and mid-January 2023, advising you to contact the helpline to determine if you are eligible for a rebate. "Customers dont need to worry, the error is now fixed and all those affected have already been contacted.. If you move house after the 21 August 2022, you can contact your old electricity supplier to confirm your new address and arrange payment. Past offers at Octopus Energy We provide Carers Insurance that protects Home Carers, Personal Assistants, or the carers employer. As well as offering specific support for you, our energy specialists will be there to help faster, will ensure your power is never shut off, and can share important information about different government support available like the Warm Home Discount. Intelligent Octopus is going to bring down customers' household electricity bill by up to 20%." Electrek's Take If you're a Tesla driver, this is kind of like using the Utility Rate Plans setting. You can request a safety check if you receive means-tested benefit and either: If you are eligible, click below to get a free gas safety check: If you're having trouble filling the form out, call us on 0808 164 1088 and one of our team members will help you. We encourage you to carry out your own independent research and seek advice where necessary to aid your decision making. This is because Scotland has no equivalent of the Valuations Office Agency (VOA), as referenced in the Core Group 2 criteria for England and Wales. Switch and get a 50 discount on renewable energy for gas and electricity. If an engineer is working at your home and discovers a dangerous gas appliance, they will attach a 'Danger Do Not Use' warning label to the relevant appliance, and give you a written gas warning notice. Smart Prepayment customers will have the discount applied as a credit to their meters. The money is not paid to you - it's a one-off discount on your electricity bill,. Octopus Energy admitted in an email to the undercharged customers the "unintentional discount was triggered by an issue caused by "reading factors" and "unit flags. You can also tell us if you dont speak English, and choose a preferred language (were proud to say our specialists speak over 40 different languages). The suppliers have said the process to transfer customers on to Octopus Energy's systems has star People on certain types of benefits will have an extra 150 paid into their bank account this winter. Other people in Scotland have to apply for Warm Home Discount. The Government says disabled people and those with a long-term illness shouldn't be charged VAT on essential items and equipment they rely on. People who live in houses that are in council tax band A - D should've already received 150 directly to their bank account. Eligible customers will be identified based on Low Income Criteria and High Energy Costs Criteria. The list currently consists of more than 80 stores and services divided into 19 categories. These reforms have not been possible in Scotland due to differences in the way data is held, so there is a separate scheme in Scotland. This is easy to clear up simply give them your MPAN and electricity account number (theyll be on your electricity bill) by calling 0800 731 0214 or write to: Warm Home Discount It is part of Octopus Group, which is a certified BCorp. Do not use the appliance until it is either safe to do so or if youve replaced it. If you are a Prepayment customer you will be given vouchers. Update your browser for a better web experience, here and all over the internet. Its harder to qualify for the broader group. Energy supplier grants - 1,500. Or, even set a private security password to help you identify that our team or partners are who they say they are when we get in contact. The government and energy suppliers have a number of different schemes to help customers pay for energy. Registered office: UK House, 5th floor, 164-182 Oxford Street, London, W1D 1NN. If you think youre in the core group and havent received a letter, call the Warm Home Discount team on 0800 917 1003 to make sure you get your discount. Octopus renewable energy All Octopus energy tariffs offer 100% renewable electricity, with energy needs met by clean, green sources like solar and wind power. Households that qualify for the Warm Home Discount will be sent a letter from HM Government. Whichever energy supplier you're . Employment and support allowance (ESA) - up to 117.60/week plus top-ups. Utility Switchboard is a free service provider of UK utility-industry advice and price comparison. 650 for people who receive government benefits. If you're on a variable tariff, the energy price cap sets the maximum unit rate and standing charge you'll pay. Octopus Energys head of finance Stuart Jackson said: We held our standard variable tariff meaningfully below the price cap through that period and effectively provided some shielding to customers against the rising wholesale cost.. If you believe your request has been wrongly rejected or have any question about It offers liability cover in case of accidental property damage, injuries or legal expenses. This schemes offer varying levels of support depending on your circumstances, so its worth taking the time to find out what youre eligible for. If you are eligible, your electricity supplier will apply the discount to your bill by 31 March 2023. Come to Octopus Energy! If you qualify because youre on a low income, you can contact your energy supplier directly. If you believe you should be eligible for the Warm Home Discount but have not received a letter confirming your eligibility by mid-January 2023, please contact the WHD helpline on 0800 107 8002 before the 28th February 2023. This depends on your circumstances, but you can get between 250 600. 5. There are now two schemes: one for England and Wales, and one for Scotland. There is also a "peak period" from 16:00 - 19:00). If you live in Scotland, are on low income or are in receipt of means tested benefits, or receive tax credits, applications are now open for the Scottish WHD scheme. This notice will include specifics about the dangerous situation. Income-based Jobseeker's Allowance, or. This comes as energy bills are costing Britons around double the amount they were being charged in 2021. Our registered address is Unit 3, Hadleigh Park Business Park, Chapel Lane, Hadleigh, Essex, SS7 2PP. We can install a smart meter at no extra cost if you struggle to read your meter, or can't reach a prepayment meter to top up. Almost half of the country are on Standard Variable Tariffs, which are the default tariffs, and the most expensive. 3. Octopus Energy to offer free electricity to smart meter customers who can use less energy during peak hours Andrew Capstick | Senior Utilities Analyst 9 February 2022 Octopus Energy will offer free electricity to its 1.4 million smart meter customers who can hit electricity reduction targets during peak hours. live alone or with others and have reached state pension age, live alone or with others and are disabled or chronically ill. live with others who have reached state pension age or are disabled, chronically ill or under 18 years old. Blackpool For people who don't pay council tax by direct debit, they will get a letter from the council telling them how to get the 150. This means there is no way to identify customers who may fall into the high energy costs criteria, so you will need to provide information as with previous years WHD schemes. With operations in 13 countries, Octopus Energy Group's mission is going global. DWP use this database for determining Scottish postcodes for the Core Groups. Octopus Energy told customers in the email: "Don't worry about the gas we've already billed you for: that was our mistake, and we have no intention of re-issuing your bills or trying to charge you for it.. If you're an Octopus customer, you can access our Financial Support form here - a quick and simple online tool which asks you a series of questions about your financial situation. Customers who Pay on Receipt of Bill will have the discount added each month. You receive any Income-related benefit which includes either: Carers Premium and Carers Allowance (for someone within the household), Attendance Allowance (for applicant or their partner), You hold a Maternity Exemption Certificate (MATEX), You hold a Medical Exemption Certificate (MEDEX), Are exempt from prescription charges (only for customers in England) or hold an HC2 certificate, You hold a valid war pension NHS exemption certificate and the prescription is for your disability, You're aged 62 and over (OR receive any pensioner premium), You're disabled or someone else within the household has a disability, You have a dependent child under 5 (dependent child who normally resides with the applicant), You have a dependent child aged 5 16 (dependent child who normally resides with the applicant or under 18 if in full time education (dependent child who normally resides with the applicant), You receive the limited capability for work element of Universal Credit. If you live in England or Wales and are on means tested benefits, and live in houses with high energy costs. Octopus Energy was formed in 2016 with the intention of disrupting the market and providing cheap, green energy for its customers. Those that can be added to this list include pregnant women, people with a disability, those that rely on medical equipment/refrigerated medicine and those that are at state pension age. See today's front and back pages, download the newspaper, order back issues and use the historic Daily Express newspaper archive. A means tested benefit is one where the money, and whether you can have it, are based on how much money you make and already have. ESA is aimed at those who can't work because of illness or disability. You shouldnt have to do anything and your discount will be added to your account or sent as a voucher in the post if you have a prepayment meter. If you are having trouble reading your statements for any reason, contact us and we will assist you. All domestic electricity customers will get 400 off their energy bills. The Dealhack PWD Discounts Guide is the ultimate savings guide for persons with physical, intellectual, and sensory disabilities. Octopus Energy score an impressive 4.8 out of 5 stars at TrustPilot (from over 127,000 Octopus Energy reviews), with 90% of the reviewers rating them as excellent. Update your browser for a better web experience, here and all over the internet. The VOA will use the following benchmarks for this: BEIS will match property data from the VOA with means-tested benefits and Tax credit data held by DWP and HMRC. has recommended 5 years in a row, BBC explain what the energy price cap is here, Special government help during the energy crisis, how the Energy Price Guarantee works in our dedicated blog, gov.uk page on cost of living payments for people on benefits, gov.uk page on cost of living payments for pensioners, gov.uk page on disability cost of living payments, gov.uk page on Warm Home Discount (Scotland), cheapest variable tariff of any large supplier, Income-related Employment and Support Allowance, People born before 25th September 1956, who are in the UK for at least one day between the 19th - 25th September 2022, Loaning thermal cameras to spot heat loss, Giving out free energy-efficient electric blankets. There are two groups for this scheme: the Core Group (fuel-poor pensioners), and the Broader Group (fuel-poor customers). If you are eligible for the 650 Cost of Living Payment but also qualify for this payment, you will receive the 150 payment on top of the 650, which youll receive separately. Each policy is different, depending on whether it covers the self-employed carer, a carer agency or the carers employer. *based on a customer who turns down 1kWh in ~25 events (1-2 per week) at an average 4/kWh. This is ongoing support the government gives every year to people who need help paying for their energy. Origin Energy is a leading Australian energy . Visit the gov.uk page on Winter Fuel Payments for more detailed info. You can read more about this on the gov.uk site here. Registered office: UK House, 5th floor, 164-182 Oxford Street, London, W1D 1NN. Jackson, who owns a 7.4% stake in Octopus Energy, amassed a paper fortune of an estimated $155m (115m) after the company's 2bn valuation last year, making him one of the most successful . While you might be getting 140 discount over the winter, have you ever considered where this money is coming from? The energy provider has opened a 2.5 million scheme to. You might be able to save more by switching to a provider which doesnt offer the discount, even if it means losing out on one from Octopus Energy. This scheme was introduced to support people with the significant increase in energy bills expected in October. As detailed in the declaration section of your signed application, we sometimes need to ask for documentary evidence to support your application. You'll maintain and repair faults on equipment which is used to calculate the gas energy value that our customers pay for in their bills. The Best Octopus Energy coupon code is 'GO'. If your application is successful, the WHD rebate will be added to your energy account, added as credit to your Smart Pay As You Go electric meter or sent to you as energy vouchers from PayPoint, to top up your traditional pre-pay meter, by 31 March 2023. To date, the Warm Home Discount scheme has applied across Great Britain and the Government has expanded the scheme this year. Centrica made 3.3billion in operating profits in 2022, up from 948million in 2021. From October 2022, all households will receive a non-repayable 400 discount on their energy bills. This freezes the annual bill for a typical household at 2,500. If we supply you for both electricity and gas as a dual fuel account, the WHD credit will be added to your credit energy account. As credit re-apply with them operating profits in 2022, up from 948million in 2021 ; from 16:00 19:00. Will need to worry, the company held its hands up and let know! 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